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Legal Document
Shipping Policy
Last updated: May 11, 2026
01
Order Processing
All orders are dispatched within 1–2 business days (Monday–Friday). A tracking number is sent by email upon shipment.
02
DDP Shipping · No Surprise Charges
All shipments worldwide are DDP (Delivered Duty Paid) — customs duties, VAT, and import taxes are pre-paid by COLDFIRE. No surprise charges at delivery, ever.
03
Delivery Options
| 🇧🇬 Bulgaria | ||
| Standard · Speedy / Sameday | FREE | 1–2 WD |
| 🇺🇸 United States DDP | ||
| Standard · PostOne | €9.99 | 8–16 WD |
| DHL Express | €29 | 1–2 WD |
|
🇪🇺
European Union + Switzerland
DDP
AT BE HR CZ DK EE FI DE GR HU IE IT LV LT LU MT NL PL PT RO SK SI ES SE CH
|
||
| Standard · PostOne / Speedy / DPD | €9.99 | 4–9 WD |
| DHL Express | €25 | 1–3 WD |
| 🇬🇧 United Kingdom DDP | ||
| Standard · PostOne | €9.99 | 6–9 WD |
| DHL Express | €29 | 1–2 WD |
| 🇨🇦 🇦🇺 🇳🇿 Canada, Australia & New Zealand DDP | ||
| Standard · PostOne | €9.99 | 10–23 WD |
| DHL Express | €29 | 2–4 WD |
| 🌎 Asia DDP JP SG TW MY | ||
| Standard · PostOne | €9.99 | 6–9 WD |
| DHL Express | €29 | 1–3 WD |
| 🌍 Rest of World DDP HK IL KW OM TR NO + others | ||
| Standard · PostOne | €9.99 | 11–32 WD |
| DHL Express | €29 | 2–5 WD |
| 🏝 Remote & Island Destinations | ||
| DHL Express Remote Area | €30 | 3–4 WD |
04
Tracking
A tracking number will be sent to your email address as soon as your order is dispatched. You can track your shipment at any time at coldfirebrand.com/apps/17TRACK.
If you have not received tracking information within 3 business days of placing your order, please contact us at info@coldfirebrand.com.
05
Delays
Delivery times are estimates and may be affected by factors outside our control, including carrier delays, customs processing, or public holidays. COLDFIRE is not liable for delays caused by third-party carriers.
06
Governing Law
These terms are governed by the laws of Bulgaria, without reference to conflict of laws principles.
The European Commission provides an online dispute resolution platform: ec.europa.eu/consumers/odr
07
Contact
| info@coldfirebrand.com | |
| Phone | +359 32 398 870 |
| Company | KOK-2000 LTD |
| Address | Dimitar Talev St. 75A, Plovdiv 4004, Bulgaria |